MGA market ratings released for 2025
Insurance Times has published its full Five Star Rating Report: MGA market for 2025/26, providing an analysis of MGA performance over the last 12 months for the UK general insurance industry. The report is based on feedback from 1,673 UKGI brokers.
This year’s edition reviews the quality of propositions and offerings provided by 28 MGAs, which achieved a star rating from brokers across five service metrics.
MGA Performance and Broker Satisfaction
The report takes a deep dive into broker satisfaction with MGA services, ranking specific MGA performance across service metrics such as quote turnaround times, trading flexibility, and underwriter responsiveness.
Brokers’ responses are turned into a star rating, providing a snapshot of MGA performance. The report also reveals brokers’ views on topical market trends, including regulation, technology improvements, and digital platform usage.
The final report publication highlights key market trends, broker sentiment, and headline star ratings, making it a valuable resource for MGAs, insurers, and investors.
Accessing the Report Findings
The report’s findings are available to all, with a concise overview highlighting key market trends and broker sentiment. A full report and interactive microsite are available for subscribers and registered users.
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The Insurance Times MGA Data Insight Book provides advanced analysis, including overall star ratings, broker segmentation analysis, and detailed MGA reviews. This resource is designed for organizations seeking deep, actionable intelligence related to the MGA market.
Savan Shah, head of research at Insurance Times, led the Five Star Rating Report project. He noted that MGAs have been essential to brokers over the past year, and the feedback from brokers is a road map for MGAs to transform and evolve their propositions.
In 2026, Insurance Times will be launching a brand new MGA Hub, a dedicated area on the Insurance Times website specifically for MGAs. The hub will provide a wealth of information and resources for all things MGA related.
Insights and Resources
The MGA Data Insight Book includes comparative analysis, investigating how MGAs rate against traditional insurers on service quality, claims handling, and ease of doing business. This analysis provides valuable insights for MGAs, insurers, and investors seeking to obtain a competitive edge.
With a focus on research in etrading, MGAs, digital transformation, and commercial and personal lines insurance, Savan Shah has been instrumental in the development of the Insurance Times 5-star ratings reports and data insight books.
The report’s findings and the upcoming MGA Hub demonstrate Insurance Times’ commitment to providing valuable resources and insights for the UK general insurance industry.
